We were hassled a lot by a lady at the front desk about my daughter's service dog (legal service dog). We were shocked and embarrassed. A woman on the elevator told me the same lady hassled her too. We are Diamond members and I have never been treated so rudely upon arrival at any Hilton hotel around the world.

The room itself was very clean and the restaurant food was good. Parking is fine but there were two guys scoping out cars with flashlights late at night. Kudos to the hotel security for dealing with it promptly. The fire alarm went off one night (false alarm) and the hotel promptly told us everything was fine. However, housekeeping checked us out of our room a day early and I had the lovely hassle of dealing with keeping our room an extra day (which we should of had anyway). The gentleman at the front desk took care of the issue and kept in close communication with me as we were offsite at an event.

If it wasn't for the horrific experience upon arrival, this hotel would have been a 4 for us. However, we will never stay here again thanks to that embarrassing arrival situation.

Our first time to stay at this Doubletree and we were impressed. Especially loved: friendly staff, attractive atrium lobby, well appointed room, recycling bins outside and in room, quality toiletries, on-site restaurant.