The hotel was nice and clean . I would have giving it 5 stars had it not been for a lady named Efren in guest services. I have never felt so disrespected and treated like garbage by someone who’s job is hospitality. Even check out time is 12 a cleaning walked right in! No knocking. But that’s not my major issue. That lady Efren made me feel worthless and I need to speak to a manager ASAP to discuss the full details becuz this is unheard of! To even yell n raise ur voice to a customer?!? I wasn’t rude or irate. I just had a question and concern. I will be sharing this experience on every platform,social media, even the better business bureau. No one deserves this treatment. I’m so upset and my anxiety is in high gear. Thanks to efren I will have a sleepless night because I’m very upset. There’s plenty more to add. I’d rather speak to a manger or someone who will not let it fall on death ears. I know there’s a lot of reviews that come in but this not only needs to be FULLY addressed but I truly deserve a sincere apologies for this huge negative effect. There’s as many hotels around you’d think this place would value the ones they have. I’d even put up with the cleaning lady walking In unannounced and before checkout. She even apologized. I hate the distance to Santa Cruz from this hotel and we passed quite a few others. So I don’t know what manager is doing or are aware of this but it’s unacceptable. Even if it just happened once. I treally really would appreciate a response. And please not a generic response. I apologize if I come across stern. I’m not. I’m total opposite. I’m just really really upset and offended

I did have a do-not-disturb sign on my door this morning periodically (not from 10-10:45) and took the sign off when I went out from 12:30 till 5:30 PM. I expected housekeeping to service our room in the afternoon. But, since our room was not cleaned, I'm wondering if this hotel even has housekeeping.