This hotel has the worst customer service i have ever experienced . There was a booking error originally and I had called thru Expedia and they finally got in touch with them after I tried messaging them 4 times and got no response . They do not care about their customers . When I arrived they did not honor their agreement and now I’m on my honeymoon fighting with the hotel. Do yourself a favor and avoid this place

We stayed here because it was located near a family wedding venue and we were so happy when we arrived the first evening. The property was stunning at night with beautiful garden landscape and lights. Our room entrance was a private courtyard and our private pool was crystal clear and stunning. Our room was clean and had everything we needed. The aircon worked great. We had to turn it off at times because it was cold. The bed and pillows were super comfy. Most of all the staff were amazing and loving people. One of the older ladies who was sweeping the sidewalk insisted on finding me a fresh frangipano flower for my hair. She spoke no English but was just lovely. My husband was so excited about his 2 hour massage he booked a 2nd one with hot stones. The wait staff were polite and attentive especially one of the waiters who delivered breakfast every day - I kadek
Satiawan. He was very chatty, pleasant and accommodating. What people have said is true - the resort is out of the way but it was perfect for us. It was super quiet and if you hire a driver for the day you will be set. We were happier to stay in our retreat and relax. We also used the community infinity edge pool and restaurant and our family thought their food was great and reasonable priced. The staff were just so flexible and eager to accommodate. We would visit them again. Thank you!