Having stayed in several diamond resorts in the past, we had great expectations. Sorry to say that Bent Creek Village fell short. The grounds and lobby are lovely. The front desk staff was great. They worked with us so that we were able to get an early check in. However, our disappointment is with the unit itself which is a lock out unit. The unit was small and outdated. It really felt like a cave because the only real window was in the bedroom. The bedroom is also access to balcony. The living area had a small window that overlooked the hall and poor lighting so it was dark. The kitchen although well equipped was extremely small. The bathroom tiny. The tub did not drain well and one of the lights above the small vanity was out. The mattress felt like we were on an air mattress. Lastly there were tiny ants all over the sofa and tables in the living area. (We did not leave food out.). Thankfully we had a short stay. Lastly, the parking is awful. Every night when coming home from dinner we were never able to find a space anywhere near our unit. This was our biggest pet peeve. Suggestion to managers, assign one or two spots to each unit. I understand units are individually owned but I can only base my review on the unit we were in.

The rooms are well stocked with ammenities and the property is not only beautiful but well maintained. It's a few miles to downtown Gatlinburg down town. The resort has fire pit at night that is very nice to sit at. All of the staff were friendly.