I travel alot throughout the year and this was my first stay at this property.
I really enjoyed the genuine and friendly service I received and it came across as effortless!
The staff seemed very happy to be there and their willingness to go above and beyond really came across, which is always very satisfying to a demanding customer like myself.
We really enjoyed every aspect of our stay and will surely be back. Thank you!

To begin: I dislike franchise hotels (and restaurants); I find them soulless, impersonal and, well, unpleasant. But we had to stay in Cornwall for a family event, and our options were limited, so we chose the Best Western.
Dwayne, a manager, was at the desk when we checked in. We arrived early, and our room was not ready: so he upgraded us(!?!). He took the time to explain breakfast to us, and how to get to our room, which was a distance from the front desk. He was warm, helpful, and pleasant. Given my usual chain check in experiences, I thought that I was being punk'd.
Our room was wonderful. Do not misunderstand: if you are looking for an avant garde, artsy and minimalist room, you will be unhappy. Our room had a fireplace, a kitchenette, and was very clean, old-fashioned, and comfortable: perfect for a cold November night.
Dwayne, and this Best Western, have changed my attitude toward chain hotels for the better. And if we have to stay at franchise hotels, we will be staying at Best Westerns from hereon in.