Nelson at the front desk provided us with the absolute best customer service we have ever had at a hotel! He went above and beyond to make sure we were comfortable and had everything we needed before our half marathon. My husband and I have never had such good service at a hotel. The rooms were clean (and I am very picky about this) and the hotel was safe. Would recommend this place without hesitation to anyone!

I booked this hotel for my daughters 13th birthday. I usually stay Marriot and Hilton and decided to do something different this year. She loves to swim and hotel parties are typical for the chilly weather in Nebraska. I called in advance to make sure that we were able to do cake in the breakfast area and was told they didn't have a problem with that. When we arrived we were told by fron desk to take our dog in another entrance and that usualy it's only service dogs allowed. For $25 extra we should be able to take him in any entrance.
We were waiting for the 6 friends to arrive in the lobby and the girls were laughing and playing. We were told by front desk to be quiet. After kids arrived we went to the pool area where the kids were playing and having fun. Soon the individuals in the pool area were mad that we came in there and left. When finished swimming we meet in the lobby wherethe people from the pool were sitting out there and said oh no the loud girls. We set up away from them and began to feed kids and do cake. The people stared at us and mad evil faces while we tried to celebrate. After we sang happy birthday I began to clean up and the front desk man went to girls again and said to be quiet. We then finish clean up and went to rrom that was extremely warm. Adjusted tempature and it took forever to turn air on and didnt much cool the room. We dealt with the warmth through the night.
The bed was so uncomfortable that I continously tossed and turned throught the night. Awake with extreme back pain.
Thinking eating would be great and they don't really accomodate Vegan diets but promote Animal eaters. No fresh fruit for me because they are only allowed to put one container of fresh fruit per day. Told me to eat prepackaged fruit. :(
Spoke with the front about major concerns like bed and breakfast and she said oh sorry and that's it.
I'm good sticking to the places I know will provide good customer service and accomodate there guests!!