The curtains were falling apart there were ants in the bathroom and the mattresses we soft with craters in the middle . We had traveled all day with delays because they closed the highway and we were too tired to leave and go some place else very disappointing

We had been driving for 9 hours and were looking for a comfortable place to stay. We have always had good experiences staying in Best Western Plus hotels. This place is NOT a Plus hotel! When I arrived it had a funny smell, and when I went into the room it was worse. The room had an off smell, and the linens were dingy and stained! When I called down to the front desk to complain about not being able to get many channels, I was told “ it happens sometimes, and there is nothing I can do down here”. I felt like he was rude and uncaring.