Evening arrival in the hotel, got upgraded to a nice newly refurbished suite (I am a Diamond member). Sounds like great news. Well… The door lock does not work. After back and forth to the reception, it turns out that my suite is number 624 but used to be 623 and is still operating as such from a lock perspective. They need to fix this. Ok, I went to the bar downstairs, no food available because too late. Got a drink, and after 45 minutes, I received a new door key. Great! Time to leave as the few people down at the bar were really drunk, noisy and heavily swearing. Got in the room, which was a very large suite. Nice ipad-type systems to control everything in the room, but they do not seem to be functional. In addition, there is no wifi – or more precisely, there is a wifi but it does not give you access to Internet. It works in the corridor or in the lobby downstairs, but not in the room. I signaled the problem at the reception, they said they will send someone immediately to the room to fix it. I am still waiting for him or her. Several of the electric plugs do not work either. Clearly, they refurbished rooms, but did not check them properly before putting clients in them. So if you want to beta-test them, you are welcome.

Beautiful hotel. Great Location. I didn't realize it is the Hilton Flagship Hotel which has a lot of interesting history. We stayed on the 3rd floor, which was very nice. Rooms were not over the top, but clean and typical of a Hilton. I used points (60k per night) sort of pricey in my opinion. The pool was beautiful. The pool service people, were good, but made many mistakes over the two days we were there when ordering our drinks/food.It was not busy, so not sure, maybe they were new. Still a nice visit and I would highly recommend. We walked down Wilshire to Rodeo drive and ate dinner there.