I stayed at hotel for 3 nights. The hotel is small and comfy. Customer Service at the small shop down stairs was great. Didn't have to call for room service they were great and always returned to a tidy room. I would stay here again. Location is just around the block from Universal City walk.

Room was nice and clean, on the small side. Fitness center consisted of three pieces of out dated equipment. Pool which was suppose to open from 7am to 7pm, was closed when we arrived at 5:30 pm. It was located in the back corner of the parking garage, it was small. The housekeeper staff was polite and did a very good job. The front desk personnel well not rude but weren't very out-going. The young lady you checked us out seemed like she rather be somewhere else.