I'm extremely disappointed with Casa Marina's customer service & accommodations. I'm a local attorney & stayed at Casa Marina numerous times before moving to KW, and have always recommended it to friends & family that are visiting. I called to see about reserving rooms for my wedding next year & was informed that Casa Marina only provides room blocks for corporate events & under no circumstance would they provide a room block for other private groups/ events. While they could not provide a room block, they did inform me that if my guests wanted to book rooms on their own there might be a minimum number of nights they would be required to book, however, they could not tell me what the minimum would be or what the nightly rate would be despite the fact that my wedding is less than a year away. This is not the service I expect from a company that boasts about its world-renowned hospitality. It's also ironic that a company, which claims to have "robust commitment to our communities" has in place a policy that only serves corporations & excludes locals from the communities they claim to be so committed to...

We stayed here for 3 days last week. The place is supposed to be of a Waldorf standard, but I saw little evidence of that. There was trash in the corridor near our room when we arrived, and I informed the front desk of this on 2 occasions. It was still there as we were checking out! And, for a hotel of this "quality" to only have one restaurant, that at the pool and with a very poor menu offering, is awful. The staff (apart from those at the pool and one concierge) were very defensive and dismissive whenever any issue was brought up with them. And as for $30 a night for parking and another $30 plus for a resort fee???? Where is the justification for this? I doubt if I would return on this showing.