Stayed for 2 nights during our 2 week trip to Peru.
Puno is noisy so take your earplugs! Could hear street noise including the very odd bin wagons that play ice-cream tunes - bizarre! But is it like this everywhere in Puno?
I needed oxygen in the night and the staff were very helpful - the first 5 minutes are free!
Comfortable beds and pillows. Breakfast was good. Room did not look as nice as the pictures though!

not allowed to enter and they do not fit anyways because roads are so narrow. They check in guests by the groups. Their lobby is so small for all the groups coming in. Our check in was very quick and efficient. The staff spoke very good English. They have a nice and large dining area that is very visible to the lobby. This is where they serve breakfast. I am not sure if there is a restaurant there besides the breakfast.
The hotel is located about 50 meters from the Cathedral and the plaza is about 5-10 minute walk. Lima Road is around the corner and this is where they have all the eateries, shops, etc.
The hotel is a comfortable place to rest and park while we visit the area and nearby Uru.