First, I have to say that the hotel was very clean and well maintained, and the staff were wonderful! We ran into a horrible situation where my husband accidentally left his phone in a taxi cab and the front desk clerk luckily spoke English and was able to help us track down the cab and actually get his phone back!

That being said, the place has absolutely zero character and the rooms are very bare bones. There is no closet, no mini fridge, no coffee pot - you even have to request an ice bucket at the front desk and sign-out a cork screw! It is also on a very busy 6 lane street with a constant stream of cars. there is no restaurant or bar, and not even one anywhere close by. it is on the edge of the center of town so everything is either a 15+ minute walk or a cab ride. It is sort of like a Motel 6. I would not recommend it.

Upon arrival the hotel notified us they had canceled most of our reservations (15 rooms) for no apparent reason or notification from the hotel. The lack of professionalism and skills to solve difficult issues is alarming. Went to the hotel for four consecurive days to speak to the hotel manager, never had the professionalism to respond.
In short we had 30 people with no room in a season where there is no availability in Oaxaca.
The hotel meets the standards like any other from the city expresse family, however it is really troubling to have to deal with underqualified staff. We were left stranded with no support from the hotel that caused this abysmal mistake.