I arrived to the resort and was told upon checking in we could upgrade to the 5 star resort next door, with upgraded rooms and much better selection of food for 105$/person, meaning an additional 210$ for both my boyfriend and I. We decided this was too much and declined but asked the front desk if we were to look at the other resort and change our minds could we return and still get the deal, she said no. We then talked with some friends who spoke with the same people their second day here and received the same deal we were offered except for 90$ for both of them. When we asked the front desk why we didn’t receive this offer we were told that it was an offer only for yesterday and had expired. We then told them how we were told we would pay 210$ and they argued with us claiming the lady told us 105$ for both of us for a week which is not true. We asked why the lady on Tuesday told us no thus making us miss the promotion all together, and were given no help or accommodation. It was clear that the original lady we dealt with was trying to take advantage of us to pocket an additional 105$ for herself. After speaking with several people in “management” we were continued to be jerked around with no results. They then proceeded to tell us we were being disrespectful after us being manipulated and lied to in efforts to scam us for more money. I am not impressed by the service of the workers or management. This is my boyfriends second time at this resort and we will not return. Not a good experience at all.

We returned to this resort October 22 after loving the Rius for years. It is gone way downhill. Round Mambo is closed during the off season. The rooms at the Merengue have been freshly painted and very clean. The grounds also are very well looked after. It was a lovely quiet vacation for the first 3 days. The food was pretty good as well as the drinks. Service isn’t great but it is the off season. I understand that resorts on the Dominican promote themselves to the Dominican people on off season. It has happened to us many times. Yesterday at least 400 to 500 people came in. We can no longer sit by the pool or even get into the restaurant to eat. This morning I was appalled at the disgusting mess the grounds were in. I feel sorry for the staff having to clean up the mess. It isn’t fair to them. I have stayed at 3star resorts in Cuba that were better managed.shame on you Playa Resorts