Great location near tube and buses. Diyan on reception was very helpful and took cases to room. Fabulous old pub and restaurants behind the hotel. Very close to Little Venice, pretty area. Quiet residential area. A beautiful but very old hotel in need of investment and cleaning. We had plenty of towels but no bath robes. Think we had a better experience than some people as we had a suite

· No way this is a 4 star, Very run down and not cleaned properly. Toiletries not refreshed, one pair of slippers, no bathrobes. No complimentary bottled water. Tea bags were herbal only and only one cup and no spoon (between 2 people), The suite had a gorgeous 4 poster but the sofa bed upstairs was left out as a bed with covers laid over it. Looked like someone had been sleeping in it! Did not use that area. We had an outside balcony but it was covered in cigarette butts and dirty, so did not use it. Feel very sad that this hotel is decaying.

Im not the type to write these kind of things but i dont want anyone else to go through what we had to go through. One would think that because of the terrible state the hotel is in(there are water leaks, no towels, key card not working, lift not working, restaraunt menu non existent, breakfast always late and not high quality, just to name a few) the staff would be apologetic and helpful but this was not the case and i must say this really infuriated me. This small man by the name of houman not only cannot speak english at a level one would expect in a place like this with such heritage but he is rude on top of it, not letting me finish my sentence and litterally waved me off as if i was a homeless person begging for change. Then i noticed his fingernails were long and dirty. Surely management has to deal with an imbecil like this because he is going to cost the hotel alot of customers. Why are the other gents wearing suits but this bum is sitting in a dirty jumper? My grandfather did not die in the war for me to be treated like this in my own country.