by Courtney Elko
The Country Inn & Suites by Carlson, which opened in 2014 and won “Best Hotel of the Year” in 2015, is a great option for families visiting Springfield, Illinois. Located a few minutes from President Abraham Lincoln’s home and museum, this hotel features one-bedroom and studio suites.
The modern and welcoming lobby, complete with a fireplace and couches, greets guests when they arrive and the business center and breakfast area, where a hot complimentary buffet breakfast is served daily, are located off the lobby.
The indoor pool and free Wi-Fi will also keep kids and parents happy during a stay at the Country Inn & Suites.
Our Editor Loves
- Free Wi-Fi
- Spacious suites
- Lincoln Museum and water park nearby
- Water Parks
- Connecting Rooms
- Family Room 5+
- Free Breakfast
- Free Wi-Fi
Find the Best Price for Your Stay
All of the guestrooms and suites feature a mini-fridge, microwave and free Wi-Fi. Cribs and rollaway beds are available upon request at no additional cost, but are on a first come, first serve basis. Guests will find plenty of outlets for charging devices and a few located at the bedside, too. Connecting rooms are also available.
A sleeper sofa and chair are featured in the one-bedroom suites that have a wall that separates the bedroom from the living room area. There are two televisions, and a bathtub can be found in the bathroom.
The studio suites feature a half wall that separates the bedroom from the living space, where families will find a sleeper sofa. One television can be found in the studio suites, along with a bathtub in the bathroom.
Two queens or a king bed are featured in the standard guestrooms, which also have a microwave and mini-fridge. A bathtub can be found in the bathroom, as well.
The location is good, not too close to noisy highways or airports. Service was good. Breakfast was wonderful. They had hot and cold options: cereal, cinnamon rolls, waffles, scrambled eggs, french toast sticks, sausage, juice, coffee, toast, yogurt. The rooms were nice. My family had adjoining rooms, which was helpful. The carpet in one room was pretty stained up and could have used a good cleaning, but the rest of the room was clean. The only thing we would have preferred is a nightlight in the bathroom, and a bar to hang the hand towels on.
We were staying for a conference being held nearby. I paid cash for our rooms and asked for a receipt at the time of payment. I was told they cannot give me a receipt until the morning. I had to give my debit card for possible damages excetera that could incur during our stay, I asked numerous times " you are not going to charge my card in the morning for our rooms, correct?" I was assured they would not charge my card for our rooms that I had just paid cash for. In the morning the "receipt" was under the door & my card had been charged for one of the rooms, one cash payment had been posted. When I went to the desk to fix the situation the desk clerk did not know how to refund to my card, she tried but with no success. I was given a card with the assistant manager's name and told to call them to get the situation fixed. When I ended up talking to the assistant manager I was told that my card was charged twice. The initial charge and then when the desk clerk had tried to "refund" the card she actually charged my card. I was told it would take to to 14 business days for the refunds to show up. My husband ended up calling the assistant manager and asking what they were going to do to make this right, her response was there was nothing they could do, we would just have to wait for the refunds. Our bank had put a hold on our card & when my husband checked the account we had actually been charged almost $400 in addition to the over $200 cash I paid initially for 2 rooms. We are still waiting for all the refunds, we have received partial at this point(the full 14 days has not passed yet).
We also had a problem with breakfast in the morning. There was a conference being held nearby that we were attending as well as other numerous guests. By the time we got down to breakfast around 8:15 almost everything was empty. The waffle machine, sausage, eggs, hot water for tea and the oatmeal was very near empty with no toppings left. The hotel knew how many guess would be staying that particular weekend, they had not staffed properly for the amount of guests staying. When I knocked on the kitchen door to ask if they would be refilling anyting, the kitchen staff replied that she didnt know it was empty. There were SO MANY guests eating at that time, probably at least 30. Overall I believe this was poor management, the staff(that was new) had not been properly trained & there was no management on staff to help them as well as not enough staff present for breakfast.
The small indoor pool, which is open until midnight, is great for kids to play in. A bathroom is located within the pool area and complimentary pool towels are available.
Families will love to start the day with the complimentary hot buffet breakfast. Guests will find items like eggs, biscuits and gravy, cold cereal, and a waffle station. There are several tables for families to find a place to eat, and highchairs and booster seats are available. Breakfast is available from 6 to 9:30 a.m. on weekdays and 7 and 10:30 a.m. on weekends and holidays.
Planning & Tips
All About the Extras
A small fitness center, which is open until midnight, features cardio machines, free weights and complimentary gym towels.
Wi-Fi is complimentary to guests.
Guests will find beverages, snacks and sundries and a small market, located next to the front desk.
Parking is free to guests and there is a gas station located just steps from the parking lot, which can also accommodate buses and RVs.
A coin-operated laundry facility is available to guests.
A small business center with computers and printers is located in the lobby.
The Art of Smart Timing
It's always a great time to visit the Illinois state capital, but when children are off from school for spring break or in the summer, more tourists are in town.
The St. Louis International Airport is about an hour and half from the Country Inn and Chicago O'Hare International Airport is about three hours. Central Illinois Regional Airport in Bloomington is about a little more than an hour and Abraham Lincoln Capital Airport is about 20 minutes away.
Renting a car would be ideal when staying at the Country Inn & Suites. Several restaurants surround the hotel and families could walk to them, but driving would be a better idea. Many of the Springfield things to do are within a short drive, too, and there is a gas station just steps away from the hotel.
For Mom and Dad
Parents will love to relax by the fireplace in the comfortable lobby.