I’ve never had such an awful hotel stay and customer service experience. To sum it up: cigarette smoke wafting into my room making my stomach nauseous (allergic), very noisy neighbors, called security and nothing changed. Finally fell asleep only to be rudely woken at midnight by security having returned to room next door, banging on the door and repeatedly yelling “SECURITY!!” In addition, I had left a bag with a new shirt in my room, only to return to it gone. I called a manager after getting home, was told they’d follow up with me and never did, despite me emailing to follow up as well. It wasn’t until I called corporate they responded with a sorry. Do yourself a favor and find a different place to stay.

My Mrs and I stayed here for the 2nd stint of our trip to Los Angeles and I couldn't have picked a better place to stay.

First impressions, the staff on reception were very welcoming and friendly. We had arrived very early on the day so our room was not ready but they were kind enough to take our luggage and place it in to storage and advised us some local places to eat of we wanted to.

Rooms: the room was very modern and well cleaned, we had a great view overlooking the pool and we were in a great spot to see a lovely sunset on an evening.

The food on site was great also, we ate there a number of times and the staff were all great and friendly.

Another handful things I loved about this place was the pool and outdoor jacuzzi which we spent a few evenings in and also the location which is just a very short walk from the seafront and aquarium etc.

I literally cant fault this place at all, highly recommended for your stay in long beach.

Thank you