Having been a platinum and loyal Marriott member for many many years I am shocked at the apathy, lack of follow up and disregard for customers. My room was not cleaned, however after being gone all day the lights were on, it seemed messier than when u left, so someone had been there and after notifying staff two times and promises that management would follow up nothing was done and no one contacted me. Not even an offer to clean the room at the time!

Horrible and for the price wouldn’t recommend it at all. What a disappointing experience as a long time loyal Marriott member.

I’m a Marriott club member and I’m simply appalled. No WiFi, stains all over sheets & pillow cases, phone doesn’t work, bathroom door doesn’t close, shower doesn’t close, glasses clearly not washed. I stayed for a wedding with family so it wasn’t only one room that was an issue. The pool was under construction but this was not specified on the website. The front desk was under construction, also not specified. Said our rooms were ready upon arrival, we arrived and they weren’t ready for the bride. Only one elevator. The group rate was somehow more expensive than their single rate off hotels.com.