by Amanda Norcross
The Crowne Plaza Hotel Jerusalem offers a prime location in the middle of the excitement. Each guestroom sleeps two guests, so connecting rooms will be necessary for families. Guestrooms offer flat-screen televisions, private bathrooms, air-conditioning and free Wi-Fi. The two onsite restaurants serve a variety of kosher and internationally inspired meals. Kids will enjoy the indoor and outdoor pools and kids’ club, while parents can take advantage of the professional babysitting services.
Our Editor Loves
- Family guestrooms
- Professional childcare services
- Culture and history
- Children Programs
- Free Wi-Fi
- Onsite Dining
The hotel is located next to the main railway station. I stayed there for 3 days.
Pros: buffet dinner was very good with nice staff, free drinks voucher for IHG Gold members
Cons: staff at reception was mostly uncaring, not polite and not professional overall ; the lifts are extremely slow and not working well ; rooms are old and housekeeping didn't clean our room ; no one brought water after calling reception ; someone stole my watch
I would not recommend this hotel. Not Crowne Plaza standard.
Our room at the Crowne Plaza was the dirtiest hotel I have ever stayed in. I would not consider walking on the carpet without shoes because it was so stained, grubby and dirty. Every surface had dust or showed visible careless swipes with a dirty cleaning rag, The bathroom drain was very slow, there were only 2 towels-no hand towels or face cloths, and one plastic glass in the bathroom that was not in a wrapper.
The first morning, someone called asking if we liked our room. I replied, “it’s just okay-it’s not great.” I did not want to be rude. Later, my partner called the front desk to say how dirty the room was. Their response was that it would be thoroughly cleaned while we were out. We were relieved and appreciated the promise that it would be cleaned. .
But upon our return, it was the same. Not one bit better.
The check. A handyman explained more than the young woman who checked us in. Although the next day, when we asked questions about taxis and shuttles, the front desk staff were helpful. The checkin was haphazard at best with no explanation of services.
There was a complimentary breakfast but we were not told about it.
All in all, It was not a good experience. I am sorry but I would not recommend this hotel.