We stayed at this hotel during the week of school half term. We expected that it would be busy and it was. One of the two lifts were out of order. Rooms were lovely, spacious and clean. Bar service was very good and barmen were efficient and friendly. We decided to eat in the restaurant before we went out. The waitress was very poor. She struggled to take our order. We had to double check with another waitress that our order was correct. Starters and mains came together. So mains were sent back. When they did arrive it was cold so was sent back to be warmed up in the microwave. Overall a poor service. However another waiter started his shift and brought complimentary drink. After our concert we returned to the hotel and again the bar staff were excellent. Breakfast was very busy. We ordered kippers which was very small and took a long time to be served. The waiter struggled to understand us when we asked for jam. It was his first day and he was just left to get on with his job. He tried really hard to help.

We've been to London many times over the years but this was our first stay at the Crowne Plaza Kensington and we were very pleased with our stay. The hotel is in a great location just a few walking minutes from all the major museums and literally across the street the South Kensington tube station. The rooms are spacious especially by London standards. The two level suite with its interesting layout is ideal for families with kids. The club lounge is small but well-stocked and serves its purpose and the staff was very friendly. We'll certainly consider this hotel again for future visits.