Our family stay was for 6 days , while we were here after a few days my cousin got bitten in the room were in. The cleaning crews are in and out of the rooms while we’re out. We brought this to there attention and they moved us two doors down after the complaint. We are all in this New room and now I’m being bit. This hotel is pet friendly and I believe it clearly has fleas or ticks from animals. They didn’t even offer a refund or anything. Nothing but a switch to another room. I believe They know what the issue is and trying to cover up the situation. Originally when it was brought to the front desk attention the manager looked up and quickly put her head down like this wasn’t the first time hearing this complaint. We had issues we our keys being deactivated, fire alarm goes off so we had to be evacuated... just to much for us to have traveled a great distance and spent a nice penny to stay at what we thought was a nice hotel close to the airport for us for traveling.. So after originally being in room 723 then moved to 720 after the first incident, we were moved right next door 719 in what they called a upgraded room with more space. However this room heat didn’t work it was blowing cold air as if the air conditioner was on and the thermostat was on 80 degrees. The bathroom door was broken it didn’t latch when closed or lock. The shower door was broken and it wasn’t cleaned properly... some upgrade huh... Never staying here again.

Very nice hotel in many ways, good location, good food, but my TV was broke on arrival and after two attempts to have it fixed by talking to the front desk it was never fixed in three nights. And the front desk never followed up with me at any time.