My husband and I were at this hotel in September for a concert at the Times Union Center, just around the block from the Fairfield Inn. The proximity to the venue couldn’t be any better. One of the drawbacks is no valet parking on the weekend and the parking garage is around the corner and expensive. Fortunately, our friends arrived first and told us we could park on the street after 3PM and pay a nominal fee from the street parking machines.

We had a significant issue with our room not being clean yet, told it was being cleaned when it wasn’t and a front desk person who was raising her voice at me across the lobby. It was concerning enough that when I started to ask her to stop raising her voice at me, my husband asked me not to as he was concerned what she might say or do. I suspect someone in the office area heard her because she disappeared, and another woman came over and apologized profusely and said they were sending someone up to clean the room after I had already been told it was being cleaned three times.

The room we were in was stunning and huge with a fireplace and gorgeous views. It was immaculately cleaned, and the bed was incredibly comfortable. While I liked the hotel and the location, the interaction with the one person at the front desk was significant enough to give this hotel three stars. I have traveled quite a bit and never had any hotel employee talk to me that way. For any future visits, we’ll go to the Hilton just down the street.

My husband and I stayed at this hotel for a leadership convention. Thanks to Ebone, an unbelievably exceptional lady at the front desk, our stay was totally amazing!!! She has such a friendly, bubbly personality....and totally brightens everyone's day! And totally made our weekend! When we arrived, she checked us in. But as she was checking her computer she asked if we would like a king suite, instead of a 2 queen room. We said sure. Totally unaware that she upgraded us to a HUGE king suite with a wall of windows, TONS of space and a fireplace!!!! We thanked her immensely!! And totally enjoyed our stay at this hotel.
So if you stay at this hotel, ask for Ebone. She'll make your stay exceptional! And make sure you are taken care of!