Poor customer service experience. Over a period of the days, room service never came to clean or exchange towels/washcloths because they were, " washing them all" . Couldn't take a descent shower or bath because of low water pressure. And poor management from Angela. The whole experience ruined my vacation so definitely will not be returning.

Stayed one night on 5-23-19. So disappointed. Bad quality and poor customer service- they need better management. The franchisee is being lazy.
Overpriced overated and overhyped. poorly run. Bad beds. VERY POOR SLEEP QUALITY. Beat up spongy lousy OLD mattresses that have not been changed out since they opened. Owners and managers seem to be lazy. This is supposed to be a quality property but it's a fake. only one lousy elevator. hard to get in and out of hotel. Guest laundry is awful- the washign machine took almost $4 in quarters and never worked. When you complain to front desk they just shrug their shoulders and say "o well" . The management needs to do a better job. UPGRADE THE FURNITURE AND PUT IN NEW QUAITY FIRM MATTRESSES.
Management and staff are arrogant and spoiled- too used to gamblers comming in and spending money like drunken sailors too used to their guests tolerating low grade service. A waste of my hard earned money. This fairfield inn is a shining example of why the marriot brand is sagging. I will won't be staying here again for a long time, ZERO VALUE FOR THE HIGH PRICE!. Morover- this is atmore - with exception of the casino -poor food options. a hick town with no decent food beyond greasy fast food joints. A bad stay-bad for my back (lousy matttress) and bad for my stomach (unhealthy nasty food). Sorry to be so negative but weary travelers need to show solidarity and get the truth out about these overrated hotel chains that don't live up to the hype. Marriot is becomming such a brand.