The Hotel “used to be grand”, it is dated and past its time. I guess if it were in New York that would be acceptable. The Pyramid Bar was so crowded it was impossible to be served. On one occasion when I was actually able to order a drink it arrived about 20 minutes later. The next day I checked my bill and I was charged 10.00 for a large party charge......Laughable.........yes! I disputed the bill and also the fact that I noticed that my bill also included items from the snack tray that I did not take. I disputed that and the manager was almost argumentative. I told him, that I did take the 9.00 bottle of water but that the other 2 items were missing when we entered the room. The water pressure is horrible. It was a dribble of a shower....The valve had to be replaced while we were there for the tub/shower because the water on the second night would not turn off. All in all, we had a great time with our friends. The room was large and spacious. I think the errors that I listed above were oversights of the housekeeping, and a slightly rude manager.

The best thing about the room was that it had a closet and the room was spacious.

We just stayed at this Fairmont Nov. 1st-3rd for a wedding. Let me say the staff was exceptional. But the hotel leaves A LOT to be desired. The art hedges on medieval, the sheets are cheap and the showers, at least on the 21st floor are a bit like standing under a waterpik to wash. We asked for house keeping to fix the problem, which they said they did, but there wasn't any change. The hotel room doors are like painted black curtains. And the hallways, gloomy. I have stayed at The Fairmonts in Boston and Ottawa, Ca, so maybe I was spoiled, but I was so excited to stay here, and so very dissapointed.