My family stayed here for one night during a fall foliage tour, and while I was worried about some of problematic reviews, we’re generally low maintenance travelers and pretty flexible. Well, I discovered why (IMHO) reviews seem to be either really good, or really bad: If nothing goes wrong, you will have a good stay. If ANYTHING goes wrong, this hotel’s service recovery stinks.

The Good: Good location. Decent (mostly) outdoor heated pool. Decent outdoor hot tub, which is actually a small pool that is heated warmer than the normal pool. Comfortable beds. Rooms with a small kitchenette. You can bring cans of beer into the hot tub (or at least many were drinking when we were there).

The Meh: Rooms ARE dated as other reviewers have pointed out. The pool had a lot of floaties in, and the hot tub had a lot MORE floaties in. The one restaurant IN the hotel was closed for a special event when we were there, but I was under the impression it was generally closed even when special events were not there. I don’t know for sure, but we had no eating-in option the night we were there. Who knows if you will or not. We would have had to leave the hotel and go up the hill or next door, or take the shuttle into town.

The Bad: The heating units in the room seemed like they are steam driven, and when we finally went to bed at 10:00pm, our heating unit banged, knocked, and coughed all night. And no, we didn’t ask for engineering to come and fix our heating unit or ask for a room change at midnight. We had pre-purchased lift tickets for the next day so we could go up and see the fall foliage, but when you PRE-PURCHASE those tickets, they are NON-REFUNDABLE! So DON’T pre-purchase. We were so beat down from our miserable night’s sleep that I asked for a refund of our lift tickets so we could leave. Nope. Non-refundable. Can I get a discount on my room? Nope. Can I ask the management by email a few days after our stay for a partial refund? Apparently not, because my request went essentially unanswered. We left pretty discussed and skipped out on the lift ride.

SOOOooooooo…Lesson learned. At their price point, I guess you win some and you lose some. If everything had gone smoothly, I would be giving this place at least 3-Star rating. Maybe 4. Maybe.
But because things don’t always go smoothly when you travel, and this property can’t seem to manage their guest’s problems, this place gets one of the very few “stay away” ratings I’ve ever given. Obviously, we won’t be staying again.

We paid way too much for this hotel. Curtains had huge holes, bed skirt was torn and room old. It needs an update! Room was clean but hot. We were happy the window would open. Pool needs to be re grouted. Nice location and staff was friendly.