My partner and I came to Sirenis for a much needed, delayed honeymoon trip. The following is a breakdown of our balanced review of Sirenis.
OVERALL AMENITIES:
We liked our junior suite. The decor was nice and the room was fairly clean upon arrival. We were hoping for a tub, but the open concept rain shower was great. However, we didn’t love the plasticky sofas in the living room space, but we didn’t sit on them often. We were also very surprised that the room lacked basic amenities like lotion or conditioner.
The resort is large and we loved that it fronted right onto the beach. We also really enjoyed the water park, which was a unique feature of the hotel.
One disappointing feature was an evident lack of bathrooms around the pool and beach area. The closest bathroom was the one attached to the Tex Mex restaurant, and everyday only two stalls were unlocked for guests. The other ones were either locked, full of cleaning products or broken toilets. Considering the size of the resort and number of guests, this is a design flaw.
FOOD:
The food was hit or miss, though there was a good variety of options. In comparison to some of the all-inclusive resorts we’ve been to in Mexico, we were not as happy with the food at this resort. There were two exceptions: the turkey club and fries from the room service was phenomenal and we frequently ordered that with fruit platters instead of going to the buffet. We also LOVED the donuts at the coffee bar.
CUSTOMER SERVICE:
We were extremely disappointed with the customer service. We were not the only guests who noticed that Spanish-speaking guests were receiving obvious preferential treatment over English-speakers. We were shocked by the lack of smiles from the people serving us, from the servers, to the lobby employees, to the bartenders. At the very least, we expected a smile, if not polite and friendly service....but even that we did not get at Sirenis.
The exceptions are our concierge, Ethel, who was very lovely and helpful, and the two bartenders we befriended at the beach bar.
To make matters worse, I had my new phone stolen in the lobby area on the first day. We were shuffled around to various different people who had varying different responses to how our problem would be dealt with. No one seemed very interested in helping us. We told the lost and found manager where the phone was taken, and were told they would “check the surveillance”. We had to make constant inquiries about whether that was done. Then, we were finally told that nothing was seen on the surveillance and that I “must have left it somewhere else”. I reminded him that my spouse and I were 100% certain that this was not the case, and exactly where my phone was taken. We believe there was a cover-up for an employee who had taken the phone. We had approached the woman who appeared to be in charge of fluffing the pillows on the couch where I left the phone momentarily, and her demeanor told us everything we needed to know. This carelessness and lack of interest effectively ruined the start of our trip. Had the customer service been better, we may have been able to have a good time.
Based on this unfortunate experience, I would not recommend this resort to friends or family, and we were disappointed to spend our honeymoon there.
