I have be travelling to Bali twice a year for the past 12 years and this has been the worst hotel experience I have every had. We arrive to check in only to be given a room with two beds rather than a double, and said that our double room will only be available the following day. The following day arrives and our room still isn’t ready and to make matters worse they locked us out our previous room and took our bags. We finally got to our room and our DVD/TV wasn’t working it took them over 3 hours to sort it out for us. On the day of leaving we had checkout at 1pm. We go out and come back at 12pm to find us locked out our room once again. At no point have they compensated or offered us anything for the inconvenience they caused. I come to Bali to relax and staying at this hotel added more stress than needed. I strongly do no recommend this hotel and find it hard to believe they have a rating of 8.5. Trust me do don’t take the risk at staying here.

I would like to awknowledge one particular worker at The Haven who always goes out of his way to look after me and ensure my stay is comfortable.
ARYA had been looking after me for the last 3 year's I have been staying at the hotel and never one time have I been treated with the utmost respect. Everytime I walk past reception and ARYA is on duty he will stop what he is doing to awknowledge me and always with a smile will say "Is everything ok? Do you need anything".
I have thought about moving hotels as staying in one place every time I visit Bali sometimes gets a bit to much, however with the service I receive from ARYA how can I possabily move. A VERY RESPECTABLE KIND LOVING PERSON WHO IS NOT AFRAID TO GO OUT OF HIS WAY. management needs to be proud with the service ARYA offers to the guests at the hotel. WELL DONE ARYA and thank you again for looking after me.
Anyone planning to stay at THE HAVEN please try it. Rooms are clean and tidy. Breakfast is great and service is great.