by Kristin Franks
With a lush tropical environment, immaculate white-sand beaches and crystal clear waters, this gorgeous beachfront hotel offers families the perfect Caribbean stay. The hotel features 460 oceanview guestrooms, suites and executive floor rooms, all with private balconies and complimentary continental breakfast. With a sprawling pool complex, and a wide range of family activities, kids will never bore. Enjoy the day by the beach, go horseback riding or take on adventurous water sport activities such as scuba diving, snorkeling and sailing.
The hotel caters to children, and kids 18 and under stay for free when sharing a room with adults. Children also receive a welcome gift and 50 percent off meals at select restaurants.
Our Editor Loves
- Beachfront hotel
- Lush tropical environment
- Wide range of family activities
My Wife & I have just returned from a weeks stay at this resort.
Having spent a lifetime in the hospitality industry it is alarming to find so many shortcomings at what purports to be an "upscale establishment". Given the current GM has been in situ for over a year now it is particularly worrying that this is the case.
I will start with the POSITIVES
An excellent location right on the beach at Needhams Point.
An excellent Housekeeping Team that kept the room spotless.
An excellent Customer Focussed Team in the Cafe that interacted well with the Clientele.A good selection of quality food on offer.
An exellent service from Frederick on arrival & departure who assisted with our luggage & explantion with regard to the room.A good Ambassador for the hotel.
Front Office Staff we experienced lacking basic Customer Service Skills.
No welcome. Just beckoned to the desk and greeted with "Name please".
No recognition of Diamond Status.
No welcome drink that one would normally receive from "an upscale establishment".
Simply handed an envelope with room keys & passed over to Frederick.
Again on checking out there was no customer interaction - simply confirmation of the card for payment & being handed a copy of the bill. No enquiry as to whether we had enjoyed our stay or wishes for a safe onward journey.
Queue for breakfast unacceptable every morning. Hard to fathom why when you eventually get into the breakfast room it is only a 1/3 occupied. One could understand if it was full but present system is crazy.
We ate in both the Lighthouse Restaurant & the Careege Bar. Food in the Lighthouse was very poor quality & grossly overpriced. Extremely slow service - only two tables occupied. (Not surprised).
Our meal in the Careege Bar was a disaster. Both my Wife's steak & my steak were completely inedible. Full of sinew & gristle. We were offered replacements but declined as we had already had our evening spoilt. They then had the audacity to charge us half price for something we couldn't eat. We are used to paying premium prices for premium food/service but this was unbelieveable.
It was interesting to note that the main topic of conversation at the "Rewards Party" that we attended related to a) the breakfast service & b) the price /quality of food on offer in the Restaurants/bar.
With the number of "Upscale hotels" around the Carribean that actually live up to their rating surely the GM must be alive to the competition or does She simply think that they have a captive market and is happy with the "status quo". I hope not.
by Robin M
This hotel doesn't deserve such a name. Nice rooms. BUT: food and drinks are outrageous expensive and there is a horrible service. Most of the staff is lazy and really let me feel that they dont want to serve me and it appears they dont want to work at all. Its a shame to the name of Hilton