Stayed here for a very long weekend (Friday to Tuesday) to meet family and eat at Alinea. It's right in downtown and near many restaurants, shopping. etc. I like the fact that Uber and Lyft were both quick and easy to get from here. There's the portico where you can easily get in and out without stepping into traffic. You need your room key to access the elevators, which is added security and nice. The Weber Grill is located here, and basically we used it to get bar food, glasses of wine and beers to take to our room; we did not eat here. The price was VERY reasonable for the location, and they worked with me to use "part points, part fee." One thing: I found there's a problem booking with the Hilton on line. Somehow I always get re-directed to a third party website, and then you don't accumulate Hilton Honors points. I avoided this by calling the Hilton in my town and asking them for the direct line to this location. It worked. Our room was not cleaned until the late afternoon any of the days that we stayed, and I did not care about fresh sheets or "cleaning;" I only wanted fresh towels and so I took them off the cart each day, and tipped the maid in person instead of leaving the tip in the room.

I've stayed at this property numerous times in the past 8 years. Room walls are paper thin, and the windows don't dampen the city sounds at all. The elevators have never all been functioning at the same time on any trip I've taken. This time only one was working! Rumors of 30 minute waits for the elevators were common among guests. In Chicago you don't want to walk down 20+ flights of stairs. If the hotel is repairing the elevators (which this one constantly does) then guests should be aware of it upon check in. I would ha e asked for the lowest floor possible. Hilton Inn right next door is a much beeter option.