by Traci L. Suppa
While the Ozark Mountains may be the most picturesque part of Branson, Missouri, the city’s Historic Downtown District is equally postcard-worthy. A major attribute of the Hilton Promenade hotel is its location, both as part of the Branson Landing shopping and dining district that runs alongside Lake Taneycomo, but also at the base of Main Street in this historic district. There is so much to see and do within walking distance, it will be days before you need your car to get to other Branson sites and attractions. And you probably won’t miss the hustle, bustle and traffic further west where Main Street becomes Highway 76.
The Hilton Promenade sits across South Sycamore Street from its sister property, the Hilton Branson Convention Center. While you’ll find more business travelers at the other hotel, you also have access to the amenities there, which includes the outdoor pool and snack bar. There are indoor pools at both hotels, but we found the outdoor space more inviting and very comfortable.
Even though this four-diamond hotel only opened in 2007, it received an extensive renovation in 2012, courtesy of the damage it sustained from a tornado. The stylish design plays up the natural colors and materials of the Ozark Mountains.
For more information, read about Hilton Hotels & Resorts.
Our Editor Loves
- Location on and views of Branson Landing
- Proximity to Historic Downtown Branson and local attractions
- Both indoor and outdoor pools
- Theme Park
- Water Parks
- Connecting Rooms
- Family Room 5+
- Onsite Dining
Find the Best Price for Your Stay
Among the 243 guestrooms at this property, your room configuration choices include either a standard room with one or two queen beds or one king, or a suite with one or two bedrooms. Adjoining rooms are available that connect suites with rooms with two beds. While most of this property is dedicated to overnight guestrooms, there are some privately-owned condos on the top floors.
Standard amenities include a 32-inch, flat-screen TVs (with on-demand movies and kid-friendly cable networks); alarm clock radios with MP3 connections; easy chairs and ottomans; work desks; irons and ironing boards; coffeemakers; and mini-fridges. Microwaves are available upon request at no charge. In the bathrooms, you'll find granite counter tops, hairdryers and complimentary Peter Thomas Roth brand toiletries. Complimentary cribs are available upon request.
Among the family-friendly features of the rooms, we appreciated the large bathtubs, and the pull-out table under the desk that provides extra space for in-room dining. Unfortunately, there is a charge for Internet access -- $9.95 per device, every 24 hours. Free Wi-Fi can be found in the lobby.
These standard rooms are available with one king, one queen or two queen beds. At a higher price point, FountainView Superior Rooms overlook the fountain shows on Branson Landing and Lake Taneycomo.
Suites are available as one- or two-bedroom configurations, with either one king bed or two queen beds. At a higher price point, FountainView Condo or Junior Suites overlook the fountain shows on Branson Landing and Lake Taneycomo. Some have furnished outdoor balconies.
We were part of a large group (more than 40 rooms) with a 'guaranteed check-in time' of 4:00. Even though normal check-in is 3:00. We waited (checking several times) for our room, and we finally were checked in around 4:45. We were told our "room wasn't yet ready". We had to ask about water (we are Gold Hilton Honors). No mention of breakfast (we later found a printed note with our water explaining breakfast). No longer option to get points instead of breakfast.
The desk staff said there were computer issues with check-out; yet, while we were sitting in the lobby for over an hour, we saw party after party check in and get keys.
Very frustrating. Staff told us they were "overwhelmed". I know it's not their fault; however the property is raking it in (sold out), so the management should do whatever it takes to run their property in an acceptable manner.
Upon reaching our room, to find hair on the bathroom floor of our room was yet another insult. Design issues (not staff fault but wish designers/engineers actually stayed in the properties they design) included toilet paper holder MORE THAN an arm's length reach (not a problem if you don't mind seriously leaning), and no way to avoid getting hit by the shower stream when reaching in to turn on the water.
At check-out we were not asked about our stay (maybe expecting the answer to be less than positive). It seems Hilton properties have stopped asking (as we found on our last 2 stays in various cities over the past 30 days).
We do plan to reach out to corporate headquarters but wanted to leave review while still very fresh in our minds. Our last stays have been such a disappointment we're looking at our other loyalty programs for a switch.
The location is great as is the staff but a renovation is desperately needed-especially for the price!
The lighting is very poor throughout room and bath with no makeup mirror or full length mirror. The commode did not flush properly. Oversized desk made it necessary to climb in bed from opposite side of room and there were NO USB ports anywhere.
The bedding was worn, mattress protector was much too small for the cheap mattress and it crawled off the bed at night taking the sheets with it.
Balcony railing was Dangerously unstable.
Worst of all was the distance between buildings. It was 1/2 mile from hotel garage to our hotel room with no covered walkway and it was pouring rain.
Guests at the Hilton Promenade hotel have access to the onsite, indoor pool, as well as both the indoor and outdoor pools across the street at the Hilton Branson Convention Center hotel. Both indoor pools are heated, with a maximum depth of 5 feet. There are also hot tubs next to both pools. The indoor pools are open from 6 a.m. to 10 p.m.
The outdoor pool area, while located on the corner of two intersecting streets, still has a relaxing ambiance with a hot tub, modern deck furniture, cabanas for rent and extensive landscaping. There is a snack bar where you can order drinks and food from the restaurant menu. These facilities are open seasonally from May through August, from 6 a.m. to 1 a.m. Children under 14 must be accompanied by an adult. There are no lifeguards on duty at any of the pools.
Branson Landing Attractions
If you're traveling with tweens and teens who love to shop, they will appreciate that Branson Landing is right outside the hotel's door. Along this 1.5-mile boardwalk along Lake Taneycomo, there are more than 100 stores and eateries. Ask the front desk for the Hilton Guest VIP Savings Card to get discounts at several stores.
At the center of Branson Landing is a large courtyard facing the lake with dancing water fountains, which are even more exciting at night during hourly water, fire, music and light shows.
Additionally, across the street is the circa-1906 train depot and the railroad tracks used by the Branson Scenic Railway. You can take rides on vintage trains from the 1940's and 50's year-round, with a special "Polar Express" program in November and December.
Big Whiskey's American Bar & Grill
Big Whiskey's is part of an outside chain of six restaurants, and is open for breakfast, lunch and dinner. The menu features American classics like chicken wings, burgers and steaks, as well as several healthy selections like salads and seafood. If the weather is nice, ask to sit outside for a great view of the dancing water fountains on Branson Landing. Children's menus and highchairs are available, and kids eat free on Tuesdays with the purchase of an adult entree.
In-room dining is available from 6 a.m. until 11 p.m. The menu includes breakfast dishes, sandwiches, pizza, steaks, soups and salads.
Restaurants at Hilton Convention Center
The Hilton property across the street offers additional dining options: Level 2 Steakhouse, which serves breakfast, lunch and dinner (with its signature 28-day aged beef steaks), and the Clear Lounge bar. Level 2 Steakhouse is open from 6 a.m. to 11 p.m. daily. Clear is open from 4 to 11 p.m. daily.
On Branson Landing, there are several restaurants within a five-minute walk, including Cantina Laredo and Waxy O'Shea's. Starbucks and Dino's 24Karrot Cake Company offer affordable breakfast alternatives.
Planning & Tips
All About the Extras
There is a small market off the front desk, where you can purchase travel-sized toiletries, snacks and drinks.
There is a 24-hour business center available for guests to use.
The 24-hour fitness center has treadmills, stationery bikes, stair steppers and elliptical equipment.
The concierge in the lobby of the convention center property across the street is run by an outside company, but can provide information and tickets for local attractions and shows.
This is a pet-friendly hotel, with pet beds and food bowls available upon request. There is a $50 non-refundable fee required for all pets, and they may not exceed 75 pounds.
Check-in time is 4 p.m., and check-out time is 11 a.m.
The Art of Smart Timing
This hotel is open year-round, even when others in the area close during the cold winter months. The great weather in spring and summer attracts the family market, and the fall foliage draws in an older clientele. Although not a major concern, tornados have affected the area, most recently in 2012.
Branson is primarily a regional vacation destination, and the large majority of tourists get there by car or as part of a motorcoach bus tour.
There is a small local airport in Branson, but it is currently only served by one airline, Buzz Airways, which flies to Austin, Cancun, Chicago, Cincinnati, Denver, Houston and New Orleans. The closest major airport is the Springfield-Branson National Airport, about an hour away by car. There are several rental car companies based at the airport. There are also local transportation companies, such as Ryde with Us and The Branson Loop, which will take you to the airport for approximately $50 per person.
There are three parking options at the hotel. Valet parking in the hotel's lot is $16 per day; self-parking in the hotel's lot is $13 per day; and self-parking in the various nearby spaces along the streets are available at no charge.
There is a free trolley service that runs between Branson Landing and several points throughout the historic district. The trolley runs a 12-stop loop every half hour, from 9 a.m. to 6 p.m. daily from March through December. From late-January through late-February, it runs Friday through Sunday, from 11 a.m. to 5 p.m. The closest stop is across South Sycamore Street, in front of the convention center's parking garage.
You will need a car to get around the rest of Branson, although there is taxi service and a few local private shuttle services. During high season, traffic impedes driving around Branson, particularly along Highway 76. Look for the three time-saver routes -- Red, Yellow and Blue -- that run parallel to the highway. Both Hilton properties are located at the end of the Red route.
For Mom and Dad
The two Hilton properties at Branson Landing have a relationship with the Payne Stewart Golf Club, located just 3 miles away, and golf packages can be arranged with your reservation. Tee times must be booked directly with the club.
Branson is known as the entertainment capital of the South, with more than 100 live shows in theatres across the city. You'll find performances ranging from singers to comedians and magicians, and even acrobats. If you want nightlife that you can walk to, the Clear lounge in the convention center property across the street features live music.