Beware when booking this hotel - if there are emergency situations they WILL NOT work with you!!! I called the motel prior to arrival because we were going to arrive after 9 PM, there was a note that we needed to contact the hotel directly for a late arrival. The front desk told that my key and information was going to be hanging on a bulletin board inside the unlocked front door of the lobby to pick up and that I could come sign forms in the morning - this concerned me greatly from a safety perspective. I ended up not being able to make it to the location due to road closures and gridlock traffic from wildfires. I called as soon as I knew we were not going to make it to the motel, the person who answered the phone said they would note that I could not make it to the location due to fires, and to call Expedia regarding a refund. The hotel refused to work with me on the refund, and claimed I never spoke to them regarding the situation. I will not be booking with them again.

I appreciate rules but I also appreciate common sense.

After a 7 hour motorcycle ride we arrived at the Holiday Haus at approximately 1:40 p.m.. We attempted to check in and were told by the clerk check in wasn't for 20 minutes at 2.

Now I'm accustomed to waiting for a room to be made up before I can check in. However in this case there were no maids working, and it was a completely vacant motel with not a single car in the parking lot. We were not allowed to check in because it was their "rule".

We asked if we could leave our luggage somewhere and we would go grab a bite to eat for 20 minutes. The answer was no.

They directed us to a walking- distance restaurant where we could wait the 20 minutes. We asked to leave our 2 motorbikes parked (in the still empty lot) for the 20 minutes while we walked next door. We were told to move our vehicles off the premises since we weren't yet registered guests (however our rooms were paid for in advance).

Upon our return in 20 minutes the clerk did not say welcome, not even hello. Simply asked for my ID, threw two keys on the counter and directed us to rooms. Only other words spoken were to remind us that we needed to be out by 11 a.m. prompt.

Come on owners, why don't you fire the help and install a kiosk; it would have far better personality and could at least ensure that each guest was greeted with the words welcome, thank you, or enjoy your stay. A recorded message could at least fake the notion of hospitality.

Never ever again. $250 for musty smelling old motel room.