Since I am an IHG reward member I have stayed at multiple Holiday Inn Express locations and I just assumed this one would be up to the standards of others, but sadly we were disappointed. I don't know if they realized but they put us in a room that must have had recently undergone renovations but our room still had painting that was not yet completed! Some walls had two colors on the same wall (room #1418). Our stay wasn't over any holiday either and I am pretty sure they were not over booked. The bathroom had been renovated and it was new and clean looking. The beds were okay too. The room was above the pool and there were a lot of little kids playing so loudly in the indoor pool that it echoed up into our room, two floors up! We went down to the pool and it is very small and was crowded with the same loud kids, both in the pool and the hot tub. I know that is not the fault of the hotel but it was still annoying. There were no clean pool towels either so we had to track down some room towels. The breakfast was good considering it was included in the price of the room but honestly I would have rather had a less expensive room because the one we were in did not meet the expectations of the price they were getting. I would probably stay in a different Holiday Inn next time but we liked the idea of having the indoor pool which was a let down in the end. The best thing I can say about our stay was that the front desk ladies were very friendly and cheerful.

Hotel was very clean
Beds were comfy, bedding was clean
Great location
Breakfast was good
Parking was ok too

But...
Pool had WAY too much chorine. Kids couldn’t swim ... our eyes were burning!
No towels either!