Tom was helpful in booking our room over the phone. Lauren and the staff were knowledgeable of the area. This is a convenient location between Lake Hamilton and downtown Hot Springs right off Central Avenue. Once again a good stay at the Holiday Inn Express. Rooms up to date with conveniences and cleanliness. It offers the typical HI breakfast. Would definitely stay there again--we always stay at Holiday Inn Express when we travel.

The rooms were average, carpets were filthy. I was afraid to walk barefoot on the floors they were so dirty in the rooms. I have stayed here several times in the past, but this stay was not as pleasant. Some sort of strong room freshener was being used and it was not good. The front desk was not as helpful as in the past. The room rates were $50 dollars higher per night than they have been in the past and only that good if you were not allowed to cancel a room. I would say stay somewhere else. This hotel is away from downtown where all the action was for our stay, we chose it initially because it was a new hotel and we have returned every year, this year was the final.