I’m making it known that Holiday Inn doesn’t want negative reviews on their website. After offering my review it was kicked back for “legally sensitive material” and after I edited for the 7th time I’m offering my travelers advice here. Here is my review and the reason they denied the post. They don’t want you, the traveler to know they are infested with roaches. Here is the review and the “kickback” explanation.

Your opinion is very important to us. We appreciate you taking the time to write a review for your stay at Holiday Inn Express Lake Elsinore. Unfortunately your review did not meet our guidelines for posting on our site, as outlined below.

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Dirty and disappointing

As a repeated customer of IGH I was disappointed to find a hotel as dirty as this one. The lobby floor was filthy as was the fixture above. The room I was initially given had bugs. When I brought this to the attention of the clerk she seemed indifferent, offered no concessions and reassigned me to the adjacent room. This room was filthy, had broken tiles in the bathroom, the light fixture over the shower was in a state of disrepair. I initially included pictures and had my review rejected; four times, to include rejecting the attached photos of the deplorable conditions. Apparently IGH really only wants the nice reviews. Lastly, when I took a shower, the towels were so old and over-bleached that the wash cloth literally ripped/disintegrated and the towels felt like sandpaper.

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We booked our room for a one night stay for a wedding we were in town for. Upon arrival the AC in the lobby was out and with it being 100+ degrees outside it was pretty warm in there. Luckily our room's AC was working well. There were alot of repairs needed in our room. For instance, the sink in the bathroom had a very heavy leak... so much so that the trash can we put under it needed to be emptied quite a few times during our stay. Breakfast had a lot of great options and everything was fresh. We decided to check out the pool but it was indoors and the entire area needed cleaning especially the bathrooms. There was a weird foam gathering on the top of the water which detered us from entering the water at all. We were not there for that many hours so that is why I would say its ok for a quick one night stay, otherwise I would look to book elsewhere.