I used to stay here monthly but it had been awhile since my last visit. They did remodel but the front lobby and breakfast area seem more crowded than the other design. It's still a very usable hotel but it's an older version now. Front desk services were outstanding and our room was very clean. Heating unit is a bit noisy. There are a few dining spaces nearby. All in all, its the best in Watertown but it's an average place.

We were visiting family in town. There are not many hotel choices and we always stay at a Holiday Inn Express if we can because we know they are nice hotels. Front desk staff was hard to understand and didn’t communicate well. Breakfast was awful. The pancake machine was broken so my kids didn’t eat anything. The breakfast nook was so small only one person could be in it at a time. There was no seating. Our room had a broken toilet, which was unsanitary. Our bill was totally incorrect. It took a long while to sort the bill out but the front desk person did offer a discount for not having the toilet repaired. She was very nice. The walls are also very thin. We were awakened by the phone and conversation in the room next to us. Unfortunately, this is the best hotel Watertown has to offer so when we visit we don’t have a choice. The only reason I did two stars is because the nice woman at the front desk offered a discount for our troubles. Otherwise it would be a 1 Star.