by Morgan Agesen
The DoubleTree by Hilton Hotel Omaha Southwest is located just two short miles from Aksarben Village, as well as close to an abundance of restaurants, shops and local attractions, including TD Ameritrade Park Omaha, the Century Link Center, Omaha Children’s Museum, and Lauriteen Gardens. Amenities include a business center, cribs and high chairs for the little ones, the 24-hour Pavilion Pantry Market, baggage storage conveniently located behind the front desk, a fitness room, and a pool. The 24-hour Pavilion Pantry Market offers families delicious and affordable grab-and-go items, such as microwaveable meals. Onsite family dining is available, as well, at Vida. Rooms feature complimentary wireless internet access, flat screen televisions, spacious bathrooms, and super comfortable queen or king-sized beds. Suites feature separate bedrooms and living areas and sleeper sofas. Other nearby attractions include Ralston Arena, Baxter Arena, the Old Market, and Henry Doorly Zoo. Check-in time is 3 p.m. and check-out time is noon.
Our Editor Loves
- 24-hour Pavilion Pantry Market
- Onsite family dining at Vida
- Family Room 5+
- Free Wi-Fi
- Onsite Dining
by Janet W
We were in town for business so stayed one night. Staff was nice and knowledgeable. I was checked in within 5 minutes. Room was clean beds were comfortable. We didn't get time to eat at the hotel but our stay was as we expected for a Holiday Inn.
I think we had the "forgotten" room. We requested a room on the ground floor, which we got - however, it overlooked a patio area with tables and chairs, so we had to keep the curtains closed to avoid having people staring into our room. The lighting was dim - yellowish - which made the room very uninviting. We did not have a booklet with info on the hotel amenities, nor did we have any bathroom amenities in the room when we arrived. After I contacted the desk, we got shampoo, etc. Housekeepers did not clean our room at all one day - another day we didn't get washcloths for two people. One day the housekeeper came in while we were there and tossed the pillows on the floor (with the pillow cases on) to make the bed. Not very appealing. We requested a refrigerator (actually we expected one to be in the room, but were told they were only provided on request) - but we had to ask twice to have one delivered. We were given vouchers for the breakfast buffet - I ate there the first day early because I had to leave for a meeting, but the food and service were pretty poor. My husband went in 15 minutes before the buffet was supposed to close, and was told the buffet was closed. He ordered from the menu and it took 40 minutes for them to serve him French Toast and bacon. We were told part way thru our stay that the hotel had been sold, so maybe that's why the service and room were so terrible... but it reflected VERY POORLY on Holiday Inn. I am an Elite member, so Holiday Inns are typically our hotel of choice.