Dirty, old run down hotel. Looks like a hotel from the 70's that was refurbished (?) some time ago and never maintained. Not connected to the casino - you have to walk across a parking lot, down a sidewalk, across the casino parking lot and into the Hollywood Casino. Then you have a long walk into the actual casino. They do not tell you that on their website.
I should have walked out when I first arrived - the mats were filthy at the front door. When I was standing at the check in desk, three people were in an adjoining room looking at a computer screen, two of the three looked up and saw me and let me stand there for 3-5 minutes before one of them got up and asked if I needed something. They were dressed in blue tee shirts, jeans and tennis shoes - not professional looking at all. I should have walked out again at this point - but I didn't. The front desk did not provide me with the first floor handicap accessible room that I reserved several days earlier. I arrived at 1 PM and the front desk manager said I could check in and come back at 3 PM or so to pick up my key. When I returned, they provided me with a second floor room. When I brought it to their attention that I had reserved a first floor handicap accessible room, they were very flippant and said "I asked you when you checked in if you wanted two queen or a king size bed and you did not tell me you needed handicap". I asked if they could see my reservation in their computer system - yes they could but because I did not tell them to their face that I needed a handicap accessible room (even though my reservation stated it), they gave the room(s) to others. There was no attempt to make it right or apology by the front desk manager - they were very flippant and rude. We ended up in a room on the second floor. Elevator door only opened part way and in order for the door to close, you had to jump up and down. The halls were dirty - looked like they had not vacuumed in several days. When we attempted to use our keys, only one worked. Went back to the front desk and they acted as though you were bothering them to get the key programed. Air conditioning in the room was not adequate - had temperature set to 68 and it blew hot air. Water temp in shower was warm at best. "Hot breakfast" consisted of eggs and bacon, cold cereal, toast, juice, coffee, shriveled apples and the yogurt was gone and they did not have any more. They did have Quaker Oats, however, no microwave to cook them. When I inquired, they told me to use the microwave in my room. Needless to say, we did not eat there.
Don't waste your money - stay at a hotel off site - probably cheaper, cleaner and nicer people.
