This is an expensive property and I did not think it met my expectations for something I spent $350 on. I got a double room for my large family. We needed the sofa bed, but there were no extra blankets in the room. It was about 11 pm, as we were in Madison for a concert and arrived back at the hotel late to go to sleep. I called for some and was told they would be right up. However, 20 minutes later, still no blankets. Eventually, I went down to the lobby myself (from the 4th floor). I was not able to get ready for bed--had to get dressed, get shoes on, etc. to go get my own blankets. Frustrating.
Also, the book in the room indicates that each floor has vending and ice, but there were none. My kids went looking, but no luck. Eventually, they went to the front desk and were sold soda and water for $3 each. Ridiculous.
Finally, when we arrived back at the hotel from our concert, there was absolutely no parking for our vehicle. No real solution given, other than to park in a "non-spot" near the curb and just hope for the best.
Our dishes were dirty and the coffee machine had an old coffee pod still in it. Yuck.
Just not pleased to spend so much and have a less than excellent experience.

We stay here often for business and we've never been disappointed! The staff is wonderful and friendly and the accommodations comfortable and updated. Lovely hotel and even more lovely staff make for an overall pleasurable stay which is why our organization chooses to stay here when in Madison! Great job!