I'm a seasoned traveler and my husband has worked in hospitality for over 20 years, and never in our lives we have been treated with so little respect (and in my own country... what a shame!). This was beyond outrageous and close to unbelievable!
We went to bed at 9:30pm and at 11:40pm we started hearing huge noises outside in the common area... they were tossing a HUGE pile of gravel in the patio in the middle of the hotel.
We complained about them waking us up, and asked them to stop. They stopped, we went back to bed, and 20 mins after at 12am (midnight) they wake us up AGAIN by calling over the phone to our room, telling us that they will continue the construction, and that they can get us another hotel if we are not ok not to sleep with the HUGE noise...
Of course we were not ok since there was NO WAY to sleep with having 6 workers tossing gravel around. We had to pack at 12:15am and we left the hotel, never to come back and wanting to share this terrible experience so nobody has to live this uncomfortable and humiliating experience again.
We were staying for 9 nights at the hotel, had already spent 4, yesterday night was the 5th, and 4 were pending. I am sorry for the owners because clearly the Manager they hired is not the right one. He was not available to resolve this issue (M.I.A), and he left his nice and extremely ashamed night lady front desk agent to resolve all the issue alone... he lost 9 nights of stay = $2,000 dollars, plus another $200 for the night they needed to pay for us to move to another hotel and taxi, and gained a terrible worth of mouth for free.
What type what of manager schedules a construction at midnight with guests in the hotel? What type of manager doesn’t PREVENT the situation by asking kindly the guests to relocate for 1 night and get 1 complementary night? What type of manager doesn’t supports their staff to carry out their dirty work.... I would recommend the owners to search for a more qualified management.
My husband been in hospitality for so long we completely understand that hotels need to perform maintenance and repairs from time to time, and we would have been understanding if a proposal was given to us at a convenient time; but the lack of planning, guest anticipation and lack of touch, caused for something that could have been easily prevented or resolved, to become a terrible experience!
Better stay in another hotel in Oaxaca, don’t risk with this one!
