The Hotel Staff really make a difference in this Hotel. They recommended a health clinic and even went and picked up dinner for me when I was sick bronchitis.
Everything is with in walking distance. The hotel decor is from the colonial era, but it is clean. No central heating in Puno - staff brought up extra warm blankets when asked.

I arrived at this hotel having an email confirmation of my reservation that I had received two months prior. However, when I got there, it was locked and dark. I was finally let in by this young guy who was as confused as me, and who spoke no English (my Spanish is poor). After a lot of confusion, gestures back and forth, showing him the email, and a phone call on his part, I realized that the hotel was closed because the manager or owner was away! After making his phone call, during which I could tell he was trying to convince the other person that yes, I had a confirmed reservation, he went to put me in a room. In the dark empty hotel with no guests and no staff. As a solo female traveler, this was weird and an overall bad idea. Fortunately it was not peak season so another hotel down the street had availability. I was extremely put off by the unprofessionalism of the person in charge of reservations and/or the manager. If you book this place, double, triple and quadruple check your reservation in advance.