Pleasant staff. We were moves to a better room because wifi didnt work in ours (no extra charge). One evening-receptionist offered to help us with phone calls for changing a hotel reservation.
Wifi and water temperatures were erratic but this is rather usual.
Breakfast (to order) was chaotic and we skipped it after the first day. There is a menu of about 20 things of which you are supposed to choose 2, but the waiting person kept offering egg only and we had to keep asking for a second plate and the status of the orders.
The location is pleasant. The center, mayor bus companies and hipermercado are close.

I spent 2 nights at Hotel Mochiks in early May, and was very grateful to the helpful staff who facilited an early check-in after an overnight bus, helped arranged various taxis, resolved a misunderstandings with a tour agency, and generally made me feel welcome.

The hotel is very well located, just a few blocks from Chiclayo’s main square and in an area with a number of restaurants.

My room was nothing special, but it was clean and serviceable – lots of counter space in both the bedroom and bath, lots of hot water, and a comfortable bed – it met my needs!

Breakfast, included in my room rate, was very tasty.