My girlfriend and I stayed at Hotel Qalasaya after trekking the Colca Canyon for three days. We wanted somewhere nice and comfortable after the trek and this is exactly what we got.

We were greeted by very friendly, warm and accommodating staff. We had big backpacks with us and our hands were full when we checked in. One of the male staff members (we didn’t catch his name but he couldn’t speak much English) helped us all the way to our room on the 9th floor, opening doors and operating the lift on the way. He was so helpful and we can’t thank him enough for this.
We also dealt with a lovely lady named Cynthia on reception. She was so helpful in giving us information about Puno and also booked a restaurant for us one night. She was very pleasant and she is a credit to this wonderful hotel.

Our double room was spacious, clean and very comfortable. The room was cleaned every day, with the towels replaced each time. The showers are warm and a great size, and the hotel offers free soap and shampoo, as well as a hair dryer. There is also a safe, a fridge and a television.

The view from our room on the 9th floor was spectacular. We could see Lake Titicaca and this made for a great scene to wake up to on a morning.

The hotel also offers laundry service at
S/12 per kilo. We used this and our clothes came back clean and folded.

Breakfast is served from 6:30am and is on the 10th floor. We found this a little sparse at times but the staff were always willing to make us eggs and there was a selection of fruit, breads, teas and coffees to choose from. The food was very nice.

Sometimes on a nighttime it was a little loud, and you could hear movements within the hotel. Perhaps the walls are a bit thin but this didn’t impact our sleeping too much. It was Puno Week however so this might have been why some of the noise was generated.

We had a night bus at 10pm and Cynthia let us stay in the lobby and keep our bags in storage until it was time to go. We were very thankful of this.

Overall we absolutely loved our three night stay at Hotel Qalasaya and we would definitely recommend it to anyone wanting a nice, comfortable stay at this high altitude city.

The staff of the hotel is very kind and helpful. The rooms have a lot of maintenance problems. The breakfast is okay. The dinner is pretty bad. This hotel is downtown and rundown. It needs better management to oversee repairs, maintenance and insure food quality. No way is it 4 stars.