My friend and i were very disappointed with the room they gave us. The picture from the website was very different with the actual room. We cancelled our first hotel because it was very bad and had to pay the fee. We booked this hotel because we wanted a comfortable room and the picture looks very nice. But The actual room is very opposite of it. Thankfully, ANDRE was so kind to help us change a better and a larger room. He is very approachable and always greets us whenever we walk in the lobby. I wish every person in the front desk is like him

Hotel Union Square is a very pleasant place to stay. The hotel is very clean and well maintained. Our room size was just right for us and the amenities are more than expected. I loved the free water travel pouch which could be refilled with alkaline water for free as well as the disposable make up remover towelettes. There is iced lemon water to welcome guests all day and evening wine and music at the lobby. But what we appreciate most of all were the very friendly, cheerful and helpful staff. We especially commend the concierge- Ruben and Jewel who went out of their way to give us valuable tips to enjoy our vacation in San Francisco and onwards to Reno.