Stayed here for 1 night on a road trip from northern Michigan heading to New York. We’ve stayed in at least 6 different Kimptons now in the US and this one was not up to the usual standard in our view.
Arrival with valet was good but whilst unloading the luggage from the car a guy turned up on the side walk (not direct out of the main hotel entrance) and held out his hand to shake and offered to help with the luggage. He wasn’t dressed as smart as the valet (a grey jumper) and we just thought he was someone off the street so treated him with a bit of caution. It was only a few seconds later that I saw his name badge “Ryan” and after confirming with valet that he was indeed from the hotel. He was a nice guy but in our view should have been dressed a bit smarter and should have ‘Kimpton Schofield’ on his name badge as well. He took our bags to the room and explained things well and was very helpful. We did mention this to the front desk and were told the grey top was his uniform!
The room was a corner one on the third floor with a very drab outlook with the other buildings all around and right next to a number of air conditioning units on the roof constantly humming. The a/c in the room wasn’t much better as far as noise was concerned. One of the worst outlooks / window views we have had from a hotel. No wonders the sun blinds were drawn all the time. The room itself was acceptable but dark with the sun blinds drawn
Staff were all friendly and we ate our evening meal and breakfast in Parkers which was good.
We paid for the incidentals on our bill when checking out (room was pre-paid by our TA) but on returning home to the UK, I noticed a separate charge of a few dollars had been added on my credit card for something. There is no direct e-mail address available on their website so I used the pro-forma on the website and sent this on 26 October. Still waiting for a response! We had the same issue with a Kimpton in Boston and again used their pro-forma on their website and got an immediate, apologetic response from them. That was for a charge from the mini bar which we did not use there and they refunded the amount. This is possibly the same here, an alleged charge for the mini bar (or a tax charge). We never use the mini bars in any hotel. Not impressed that we have had no response by e-mail. It would cost more than the amount they charged to make an international phone call to ask what it is and sort it out!
