Such a shame because hotel remodel is very nice. But front desk ruins whole stay. Not knowledgeable, slow and worst of all rude. Worse I have ever encountered in my 40 years of travel. I watched them treat one veteran with disdain because he was asking asking for shuttle to take him to the Tulsa Gun Show. Listen to them treat with curt non-caring answers why they could not help them always stating "Marriott Policy" like it was a crutch. No manager ever on scene. Worse of all their was a gun show in town and allot of folks where staying there. It was obvious if you where one of them you were a target for bad service and attitude. Recommendation breakfast needs to start at 6am and not 7am.

On the concierge level for a three night stay and yet they somehow they missed cleaning our room one day. I brought this to the manager's attention and she offered points. We said not great, but ok, just checked the account and only a measly 3000 points were deposited. This is our third time staying here and have had other issues as well. Would not recommend.