Recently took a client for a drink at the Cocktail Bar after receiving a recommendation, but was very disappointed with level of service. After sitting down we wasn’t even acknowledged and it took some time to get order and then get our drinks. It’s wasn’t too busy either and the wine wasn’t particularly cold. Big shame and can’t myself returning.

So far my favourite hotel in London!!!This is my second time staying here and we decided to celebrated our belated wedding Anniversary in The Marylebone.
Thank you for upgraded us and for the welcome board in our room was a lovely touch.
We had a small issue in the room and when we called the reception Ms.Theano K.was very prompted to resolved it, we are very thankfulled with her.
The next day we asked if we can visit the terrace suite as in our first time the 7th floor was in refurbishment , so Gunther S. Without doubts accompanied us also he remembered us from our last visit (very good memory:) ). He explained every detail of this room ,in addition he recommended when is the best time to enjoy the terrace!
Thank you to all the staff specially to the porters Masi & the Hungarian guy(don't remember his name) they make you feel very welcome since they open door!