We have visited this property four or five times. Previous visits have been fantastic. Something has changed. Some of the restaurants were wonderful, Ni for example. But others were very uneven. Same with the overall service. Uneven. The hotel has parted ways with the Peter Burash International (PBI) tennis program. PBI is one of the best hotel tennis programs I’ve ever experienced. Nizuc now charges $100/hour for tennis, then adds almost 50% in taxes, an 18% “service charge” and 18% tip. At $150/hour plus it should be first-rate, as PBI was. It was disappointing to discover that the program had been discontinued. I don’t know if the hotel has changed hands, management, or is experiencing financial woes, but something has changed. For example: The very first thing we were asked upon check in was whether we wanted to pay for the “beach cleaning fee” now or at checkout? This is at best annoying and at worst insulting. Resort fees have gone parabolic, yet there seems to be no end to this insanity. In my humble, this one takes the cake.

Very nice staff, very nice hotel well located, but some services (Spa & restaurants) are really too expensive for non Americans like us (we are Australians and the USD is really strong compare to our currency).