Stayed in a room on the second floor near the ice machine. It had periodic loud noise episodes, about every 15-20 minutes, like a jack hammer. Asked Front desk and they said they did not here the noise I described. It happened several more times. Went to front desk and again they did not hear it. Said they would call engineering. Engineering never came.
That the front desk staff did not hear the noise is absurd. They need to be trained in customer service. I do not like being lied to. Makes me wonder if the manager gave them a script to tell clients who have herd the same noise, to blow them off. Other than that it was a nice place.

My husband and I stayed here for 2 nights while visiting the Badlands/Black Hills. The lodge itself is comfortable and well appointed. We had a king room with balcony on the second floor, that was clean and quiet. However, we felt the name to be misleading in that the lodge is not a stand alone resort. It's part of a KOA campground. We were expecting resort amenities such as WI-FI, 2-3 upscale restaurants, etc.. This is truly a destination for families with children, not for adults seeking natural beauty and serenity in the heart of the Badlands. While the lodge advertises WI-FI, it was not operational during our stay, and in fact, our cell phone voice service could not be activated, so our only form of communication was intermittent text messages. The hot tub hours were very limited, the free breakfast selections were below average, and the only restaurant/pub on the property was The Peak, which had limited family-style menus, limited seating and did not take reservations. The lodge should also consider providing directions with its confirmation, as GPS sent us to Palmer Gulch Road in Hill City, which is several miles out of the way. Again the lodge itself is well done, but this is definitely a campground in terms of crowds, food and beverage and activities, and not a 4 or 5-star resort.