by Lissa Poirot
One of many all-inclusive resorts along Hotel Zone in Cancun, the Paradisus stands out with its luxury service for families. The five pyramid-shaped buildings that comprise the expansive property make the resort feel secluded and quiet, even at full capacity. It’s heavily landscaped, with ivy hanging in common areas and tropical plants at every turn. It’s actually difficult to discern if you are indoors or outdoors when walking through corridors and common areas!
There are three types of all-inclusive service at the Paradisus: traditional all-inclusive, Family Concierge and Royal Service for adults only. The traditional all-inclusive service is everything you would imagine of an all-inclusive experience, with meals, pools, water sports and more included. However, for a splurge, the Family Concierge service also provides luxury amenities for kids and parents. If grandparents want to join for the fun, they’ll enjoy the adults-only section for a relaxing escape that’s close enough to the grandkids.
Our Editor Loves
- All-inclusive rates
- Family Suites
- Family Concierge services
- All Inclusive Rates
- Water Sports
- Children Programs
- Connecting Rooms
- Family Room 5+
- Free Breakfast
- Free Wi-Fi
- Game Room
- Kids' Pool
- Kids' Theme Meals
- Onsite Dining
Find the Best Price for Your Stay
There are 663 rooms and suites at the Paradisus Resort, which is laid out in distinct pyramid-shaped buildings: the adults-only Royal Service, the Family Service in the center, and the traditional all-inclusive section. The largest rooms are located on the ground floor, and they stretch longer than other rooms and also provide walkout terraces for easy access to the pools and beach. Rollaway beds and cribs are available upon request.
Family suites are one-bedroom suites with two full bathrooms. The bedroom is outfitted with a king bed, while the living area features a queen-sized sleeper sofa. There is additional room for a rollaway or crib, and Family Suites are the only suites that can confirm connecting rooms to enlarge the suites to two-bedroom options.
Standard rooms are available as Sunset View, which faces away from the beach and pools, or Ocean View. These rooms are 474 feet in square feet with a king or two double beds to accommodate four guests.
Family Concierge Suites
Available as Lagoon or Ocean Suites, the suites are 592 square feet with a private terrace with a view of the Nichupte Lagoon or 595 square feet with a view of the sea. Bedrooms may offer two double beds instead of a king.
Everything was fantastic. The place, although a little bit dated, has such a hospitable staff. That's what you'd expect when you're in an all inclusive resort and they delivered. Every staff introduced to me remembered my name and they'd greet me with such warm smiles whenever they see me. Outside you'll see the exterior of the hotel modeled to look like Chichen Itza, the calendar/temple of the Mayans. As you enter you'll see vines hanging from each balcony surrounding the pyramid-like interior. It is as if you have entered the heart of the jungle. With the comforts of modern technology, shops and restaurants. Exit through the back and you'll be greeted with an amazing view of the blue waters from the Caribbean.
Blue Agave, the restaurant visited for lunch had good Mexican food. They're menu only consists of three items: 2 types of soup, tacos and quesadillas. I went for lunch and they only served the tacos. Enso, the restaurant I tried for dinner had a buffet and a la Carte menu. Enso is an asian buffet restaurant while the a la carte came from the Market Grill menu(it is closed at night due to renovations,2019) a brazilian fusion restaurant. The buffet at night changes nightly. The a la carte was awesome. My friends were obsessed with the octopus. I was liking the steak cooked to my preference. You can order from the a la carte menu as much as your heart's desire. We went back to Enso both for breakfast and lunch at different days and I can say it was not bad. We also went to the Market grill during lunch time and they offered some good selection of pork, beef, poultry and fish. I'm a meat lover not so much a vegetable eater so I cannot say much about they're vegetable selections. The fish and chicken I like, the beef a little tough and the pork a bit bland for my taste. Mole, a traditional mexican restaurant that offers dinner had awesome plating for a casual dining. They got the concept right. They served food like it was a tasting menu. Appetizers, soups and salads performed well but the mains not so much. We ordered octopus, duck and a meat platter but only the duck had some promise. The octupus was better at Enso. This comes from a person who did not appreciate the strong gamey flavor that was the lamb from the meat platter. Bana, a japanese restaurant that can be missed. If you think this place is good, you've never been to Japan or tasted authentic japanese cuisine. I thought it was edible at the least, my friends did not like the strong fishy flavor and smell that came from their sushi. In other words, the fish wasn't fresh. This is the biggest reason why my rating isn't perfect. We weren't able to try the other restaurants they offered due to time constraints but I wish we did. Tempo is their fine dining experience we missed, and las palapas was another one, overlooking the ocean, was missed because we didnt make the reservation. The drinks at any of the places that offered it was ok though not consistent. Sometimes you'll get the right amount of alcohol sometimes too little, sometimes too strong. I guess being in an all inclusive resort means the bartenders don't need to measure. Finally, the spa. Disclaimer, I didn't expect much about the spa because I've been to other spa and they were awesome at a fraction of a price. Also, I went there just after a water activity which was nauseating. With that said, Yhi spa is spectacular. They have a huge jacuzzi, rainfall shower rooms, sauna and steam room, a spacious lounge with a small snack bar by the jacuzzi, towels and slippers for your comfort, nicely dimmed waiting room while waiting for your massage room to be ready and the massage room itself that has it's own tub and shower room. I haven't even started the massage but I already felt pampered. Then I get to the massage. My masseuse did something and I can't remember anything but me snoring. Kidding. I fell asleep for sure but before I fell asleep from the most relaxing massage. Overall the service from yhi spa is superb if you can afford it. It will knock you back by 85-145usd without the tax. Overall, paradisus cancun is only one of the many hotel resorts offered by Melia but one that should be visited nonetheless for an experience that should be remembered for a long time.
We stay first week of November,was wonderful !!!We love so much restaurant Blueagave,the hostess Fernanda and waitress Dania Toscano Gaudencio,Pablo,Vincente were amazing,they know what they doing !!! But they took there time while checking us in the hotel. They had a very nice greeting when we first got there !! Hostess Yvonne at Iban restaurant was very rude and mean !!!
Pools and Beach
The resort features a large pool area for families to enjoy with two family-friendly pools and a children's pool. The adult-only section has its own quiet pool, as well. The resort rests on a large expanse of beach, with plenty of lounge chairs and cabanas available.
Kids are welcome at the YHI Spa's special kids' spa, where manicures, pedicures and hair styling can take place. The adult spa nearby can accommodate teens 16 and older.
The kids' club, for ages 5 to 12, is open all day and included in your stay. Families can enjoy time at the club with the kids, or drop them off for supervised activities the resort refers to as "life-enriching experiences." All-day programs include lunch, and kids can play in a bounce house, get on the Internet and enjoy movie nights. A Baby Zone is available for young children, ages 1 to 4, with a soft floor and cribs for napping.
Outside, a kids' playground features a jump zone and provides a play area away from the pools and beach.
Free golf is included at the resort's 9-hole par-3 golf course, located across the street from the resort.
The Paradisus offers nine restaurants, and during peak travel periods, it adds additional dining options, such as Italian buffets in its ballroom. The resort's menus cater to all allergies and food requests, including gluten-free, dairy-free and vegetarian options. Families should specify any other food allergies at check-in. Beach and pool bars provide service for snacks and lunch, with the following providing full meals for families:
A Pan-Asian dishes restaurant, guests will find sushi and sashimi, as well as Hibachi dining.
This traditional Mexican tacquiera makes fresh, made-to-order tacos from 11 a.m. to 1 a.m.
This Latin fusion restaurant features indoor dining and a gastro bar.
Providing grab-and-go meals, snacks, pastries and coffees, the Market is your traditional lobby shop.
This Brazilian/Argentinean-style steakhouse is open for dinner, with a special lunch menu offered during the day.
The resort's fine dining Mexican experience dishes up tableside guacamole and live quesadilla making.
The resort's main buffet is a large space with all-day dining options. Not your typical buffet, guests will find meats, pastas, fruits and other specialty stations. Kids' will also enjoy a pint-sized buffet.
This restaurant is a Mediterranean tapas-style restaurant with indoor and outdoor seating for lunch and dinner. The restaurant offers wood-fired pizzas, as well.
Planning & Tips
All About the Extras
The Family Concierge guests receive additional amenities. Upon arrival, children are welcome to play in the check-in lounge, where a small pool table, candy display, computers and toys are available to let them get their energy out after traveling and give mom and dad a break as they check in. Kids receive large backpacks with their names (a traditional backpack for younger kids and a hipper version for teens), as well as kid-sized robes and slippers, a bathtub filled with balloons, kid-friendly bath amenities and sunscreens, and a host of special treats throughout the stay. Even the mini-bar becomes kid-friendly, stocked with snacks and drinks for kids.
Free Wi-Fi is available throughout the resort. You may upgrade your service for faster and better connectivity at a small fee.
The Art of Smart Timing
The peak season for Paradisus is Christmas, Easter week, and the summer months. For the best deals, visit during the late spring or early fall.
The resort is located in the heart of Cancun's Hotel Zone, just 15 minutes from Cancun's international airport. The resort provides transportation to and from the airport for all of its guests.
With its Hotel Zone location, guests can easily take taxis or public transportation to visit other parts of Cancun, including its shopping center. To visit Mayan ruins, the resort offers excursion teams that plan all arrangements, including transportation, for an additional cost.
For Mom and Dad
Not included in the all-inclusive package, but definitely a worthy treat for mom and dad, is dinner at Tempo. This Spanish-inspired restaurant is the brainchild of 7 Michelin Star Chef Martin Berasategui, who personally has trained every chef in Spain, and makes frequent visits to ensure the menus continue to be worthy of his name. Upon arrival, you'll be greeted with champagne, and then a team of servers will present you with the night's eight-course menu, paired with eight different wines by the restaurant's sommeliers. The meal will go down as one of your favorite parts of your trip to Paradisus.