I have stayed at the Premiere and the Millennium next door many times over the years. It’s my go-to hotel in NYC. Usually I like it very much, but this trip made me question my judgement. Bottom line, the check in staff was surly and unhelpful. We arrived at 3pm and were informed that checkin time was 4pm and that we would have to wait. No rooms were purportedly available. Then at 3:45pm a different person came and we checked in no problem, except that we were given a room on the 4th floor. I have never had a room this low in this hotel. If I had, I never would have returned. There is constant street noise at this level, primarily the beeps of backing up trucks— at all hours of the day and night. DON’T EVER ACCEPT A ROOM BELOW THE 8th Floor in this hotel or you will not get much rest.

The complimentary breakfast is excellent and afternoon snacks and wine are good. The rooms are nicely designed though lacking basic amenities like electric outlets on both sides of the bed. The paint needs a touch up, the carpet some patching, and the down-lights proper installation (so they don’t dangle out of the fixture).

The crowning blow on this stay was the absence of a bellman to return checked luggage upon our eventual departure. It took 20 minutes for someone to come return luggage to the 10 people who had queued up at the luggage room door. Managers came, radioed, and called, but no one solved the problem for an very long time.

Net, the aspirations of this hotel are largely unfulfilled at this time.

We only had a one night stop over from visiting Las Vegas, and Orlando and had two days to look around. it was confusing on finding the hotel as it is to the side of the Millenium Hotel and a theatre in between the two hotels.! Apparently the Millenium is owned by the Hilton chain but the Premier isnt! Yet both hotels have the same owner, so work that one out!
The Premier has a small reception area and meze floor where the very small ( too small) sort of eatery is. You cant say restaurant because it isnt!. You have a free for all to sit on a few seats and sofas for a small continental complimentary breakfast! Lucky if you can get a seat or want a leisurely breakfast, that wont happen.
One good thing is they offer you free canapes, wine or soft drinks there between 5.30 and 7.30pm,A nice little treat.
The bedrooms are quite small but ok for a one night stay, but we couldnt have enjoyed it for more than that! The bed was great though and very comfortable. I have to say though what with the rooms loud air conditioning unit and the massive air conditioning on other buildings units ( and we were on the 20th floor) kept us awake all night even when i turned off the rooms air conditioning..A nice and helpful Concierge on arrival.
Would we stay again, no and it being in a very hectic part of NYC Times square. We would stay at the Conrad again over by the Hudson river. Much calmer.