We stayed at the "hotel" over the weekend. The only reason we chose this hotel is because it was the only one that had availability for a family of 4. I was extremely disappointed on arrival because we couldn't locate the entrance to the hotel and when we finally found a way in, we were taken through a side door into the parking garage and to the very dodgy looking lifts. The front desk was not at all inviting, it was like a bad movie motel experience. The passages are terrible looking. The room looked like a self catering chalet and not at all like a hotel room. The balcony was so tiny, you couldn't even put a chair out there if you tried. Nobody answered the phone when I tried to call for room service or housekeeping for extra blankets and when I eventually got through to reception I was told there is only one person and she is busy with the other guests (this in a hotel with 8 floors). The receptionist took my room service order and when the food arrived it was 3 chicken wings with a handful of salad for R75 and a small plate of chips for R25 covered in plastic. I never did get through for an extra blanket, nobody answered at 8pm at night. I will not recommend this hotel to anybody. This was not a good experience for me AT ALL. Never again.

I visited Cape Town with my family in the last week of May during my 9 day South Africa trip with MakeMyTrip group Tour.

Hotel was at great location, near to many places. Room was quite big with good kitchen equipment.

Reception staff were very friendly and helpful.

Water saving methods adopted by the hotel are commendable.